Privacy Policy

Last Updated: 02/12/2025

Welcome to Vendorre (“Vendorre”, “we”, “our”, or “us”).

Your privacy is important to us. This Privacy Policy explains how we collect, use, store, protect, and share your personal information when you use our website, mobile applications, and marketplace services (collectively, the “Vendorre Services”).

By accessing or using Vendorre, you agree to the practices described in this Privacy Policy.

If you do not agree, please stop using Vendorre Services immediately.

1. Information We Collect

We collect information in order to operate the marketplace, improve our services, fulfill orders, and protect our community.

1.1 Information You Provide

We collect the following personal information when you create an account, place an order, or become a Vendor:

1. Full name or business name
2. Email address
3. Phone number
4. Shipping and billing addresses
5. Account login credentials
6. Payment details (processed through third-party providers)
7. Profile information (photo, store name, bio, etc.)
8. Messages you send through Vendorre
9. Reviews, ratings, and comments
10. Uploaded product listings (for Vendors)

1.2 Information Collected Automatically

When you use Vendorre, we automatically collect:

1. IP address
2. Device information (mobile model, OS version, browser type)
3. App usage data
4. Location data (if you grant permission)
5. Click behavior, pages viewed, session length
6. Log files, crash reports, and diagnostics

1.3 Information from Third Parties

We may receive information from:

1. Payment providers
2. Shipping carriers (tracking updates)
3. Identity verification services
4. Advertising networks
5. Social login providers (Google, Apple, etc.)

2. How We Use Your Information

Vendorre uses your information to provide a safe, reliable, and personalized shopping experience.

We use your information to:

1. Create and manage your Vendorre account
2. Process and deliver orders
3. Communicate with you about your orders
4. Support sellers and connect buyers with Vendors
5. Improve app performance, user experience, and marketplace features
6. Prevent fraud, unauthorized activity, and security threats
7. Resolve disputes and provide customer support
8. Send service updates, notifications, and marketing messages (where permitted)
9. Comply with legal obligations in the USA, Africa, and other countries

We do not sell your personal information.

3. How We Share Your Information

Vendorre may share data only when necessary to operate the marketplace.

3.1 With Vendors (Sellers)

When you purchase from a Vendor, they receive:

1. Your name
2. Shipping address
3. Phone number
4. Order details

This information is required for order fulfillment.

3.2 With Service Providers

We may share information with:

1. Payment processors
2. Shipping companies (DHL, FedEx, USPS, local couriers)
3. Identity verification services
4. Cloud hosting providers
5. Customer support tools
6. Fraud prevention partners

These parties are required to protect your information.

3.3 For Legal Reasons

We may disclose information if required by:

1. Law enforcement
2. Court orders
3. Government regulations
4. Fraud investigations
5. Protection of Vendorre users and the platform

4. International Data Transfers

Vendorre is a global marketplace.

Your information may be stored or processed in:

1. The United States
2. Africa
3. Europe
4. Other international regions

We use reasonable security and compliance measures to protect your data during international transfers.

If your country has data protection laws (e.g., GDPR in Europe), we take steps to comply with those requirements.

5. Cookies & Tracking Technologies

Vendorre uses cookies and similar technologies to:

1. Improve platform performance
2. Remember preferences
3. Enable login sessions
4. Personalize content
5. Analyze traffic
6. Provide relevant advertising

You may disable cookies in your browser or device settings, but some features may not work properly.

For more information, see the Vendorre Cookie Policy.

6. Your Rights

Your privacy rights depend on your country of residence.

Regardless of your location, you generally have the right to:

1. Access your personal information
2. Update or correct your information
3. Delete your account (unless required for legal reasons)
4. Request deletion of your data where applicable
5. Withdraw consent for marketing communications
6. Restrict certain data processing
7. Download your personal data (where available)

To exercise your rights, contact: privacy@vendorre.com

Users in regions with specific privacy laws (USA, EU, Africa, etc.) may have additional rights.

7. Data Security

We use administrative, technical, and physical safeguards to protect your data, including:

1. Encrypted communication (HTTPS)
2. Secure servers
3. Access controls
4. Fraud monitoring
5. Regular system audits

However, no online method is 100% secure. Users are responsible for safeguarding their passwords and account access.

8. Payment Information

Vendorre does not store full payment card details on our servers.

Payments are handled securely through:

1. Third-party payment processors
2. Mobile money providers in African regions
3. Apple Pay / Google Pay (if enabled)

These providers comply with international security standards (PCI-DSS).

9. Children’s Privacy

Vendorre is not intended for children under the minimum legal age in their country.

We do not knowingly collect information from children without parental consent.

If you believe a minor has created an account, contact us immediately at support@vendorre.com.

10. Retention of Information

We retain your personal data only for as long as necessary to:

1. Provide Vendorre Services
2. Fulfill transactions
3. Meet legal obligations
4. Resolve disputes
5. Enforce our policies

You may request account deletion at any time.

11. Links to Third-Party Websites

Vendorre may contain links to external websites or services.

We are not responsible for their privacy practices.

We encourage you to review their policies separately.

12. Changes to This Privacy Policy

Vendorre may update this Privacy Policy at any time.

When changes are made, we will update the “Last Updated” date at the top.

Continued use of Vendorre Services after updates means you accept the new policy.

13. Contact Us

If you have questions, concerns, or privacy-related requests, contact us:

Vendorre Support Team

Email: support@vendorre.com

Website: www.vendorre.com

For privacy-specific concerns:

privacy@vendorre.com