Refund Policy

Last Updated: 02/12/2025

Thank you for shopping on Vendorre.

Vendorre is a global marketplace that connects buyers and sellers from the United States, Africa, Europe, Asia, and other regions. This Refund Policy explains how refunds, returns, and order issues are handled for purchases made on Vendorre.

Because most items on Vendorre are sold by independent vendors, return and refund options may vary depending on the seller’s policy, product type, and your region’s consumer protection laws.

By using Vendorre, you agree to this Refund Policy.

1. Eligibility for Refunds

A refund may be issued when:

1. You receive an item that is damaged, defective, or broken.
2. The item received is not as described in the listing.
3. The seller ships the wrong product, size, or color.
4. The product never arrives, is lost in transit, or tracking has no update after a reasonable time.
5. Your order is canceled before the seller ships it.
6. The seller agrees to a refund according to their shop policy.

Vendorre reserves the right to approve or deny refunds based on the evidence provided.

2. Conditions for Returns

Some products may need to be returned to the seller before a refund is issued.

To be eligible for a return:

1. The item must be unused and in its original condition.
2. The item must include all original packaging, accessories, manuals, and labels.
3. You must submit your return request within the allowed time frame.

If the product must be returned, you will receive instructions from either the seller or Vendorre’s support team.

3. Items That Cannot Be Returned or Refunded

The following item categories are generally non-refundable, unless defective or not as described:

1. Digital products or downloads
2. Customized or personalized items
3. Intimate or hygiene products
4. Makeup and beauty products (if opened)
5. Underwear, swimwear, or lingerie
6. Food items or perishable goods
7. Clearance or final sale items (where stated by the seller)

Some regions may require exceptions under local consumer law. Where local law applies, Vendorre will follow those legal requirements.

4. Reporting a Problem

If there is an issue with your order, you must contact Vendorre support or the seller within the return window, typically:

1. Within 7–14 days after delivery for most items
2. Within 3 days for damaged or missing items
3. Before delivery for cancellation requests

When submitting a refund or return request, you may be asked to provide:

1. Photos or videos of the item
2. Photos of damaged packaging (if applicable)
3. Order number and details
4. A description of the issue

Vendorre may request additional information to verify your claim.

5. Refund Process

Once your request is approved:

5.1 Refund Method

Refunds are issued to:

1. Your original payment method
2. Your Vendorre wallet (if applicable)
3. Or another approved payment channel in your region

5.2 Refund Timing

Refunds typically take:

1. 3–10 business days for card payments
2. Instant to 48 hours for mobile money (Africa)
3. 3–7 business days for wallet refunds
4. 5–15 business days for international refunds depending on the bank or processor

Some delays may occur depending on your bank or payment provider.

6. Return Shipping Costs

Responsibility for return shipping costs depends on the situation:

1. If the item is damaged, incorrect, or defective, the seller will cover return shipping or provide a free replacement.
2. If the buyer changes their mind, the buyer may be responsible for return shipping costs.
3. Some sellers may offer free returns depending on their store policy.

Vendorre will assist with any disputes regarding shipping fee responsibility.

7. Order Cancellations

You may request to cancel your order before the seller ships it.

1. If the order has not shipped, you will receive a full refund.
2. If the order has already shipped, it may not be eligible for cancellation and will follow the return process after delivery.

Sellers may also cancel orders that cannot be fulfilled (e.g., out of stock).

8. Lost, Missing, or Stolen Packages

Vendorre provides support for delivery issues, including:

Lost Packages:

If tracking shows no movement for an extended period, or the package is confirmed lost, you will receive a refund or replacement.

Delivered but Not Received:

If the package is marked delivered but you did not receive it, Vendorre may request:

1. A non-receipt statement
2. Confirmation from the carrier
3. Investigation proof

Refunds for stolen or misplaced packages may vary depending on carrier results and local laws.

9. Disputes Between Buyers and Sellers

If you cannot resolve an issue directly with the seller, Vendorre may step in to:

1. Review evidence from both parties
2. Make a fair decision based on platform policies
3. Issue refunds or partial refunds when appropriate

Vendorre’s decision is final after both sides submit their evidence.

10. Region-Specific Consumer Rights

Consumer protection laws may vary by region:

United States:

Certain states may require minimum return periods.

Africa:

Country-specific laws may provide additional rights for consumers (e.g., defective product protection).

European Union and other regions:

Some regions include mandatory refund rights or cooling-off periods.

Vendorre will comply with local mandatory laws in your jurisdiction if they differ from this policy.

11. Abuse of Refund Policy

Vendorre may suspend or terminate accounts that show signs of abuse, including:

1. Excessive refund claims without evidence
2. Returning used or damaged products as “defective”
3. Fraud, chargebacks, or false claims
4. Misusing refund loopholes

We reserve the right to decline refunds in these cases.

12. Contact Us

If you need help with an order or refund request, contact Vendorre Support:

Email: support@vendorre.com

Website: www.vendorre.com

Help Center: www.vendorre.com/support