Vendorre is committed to offering a smooth, transparent, and reliable shopping experience. This Return Policy explains when and how customers may return items purchased from sellers on our platform.

1. Return Timeframes

1.1 Incorrect, Damaged, or Incomplete Items

If your order arrives:

1. as the wrong item,
2. damaged upon arrival, or
3. missing essential components,

you must request a return within 15 days of receiving the product.

1.2 Change of Mind

If you decide you no longer want the item (for reasons unrelated to defects), you may return it within 30 days of delivery, provided it remains in acceptable, resellable condition.

1.3 Faulty or Defective Items

If the product develops a defect through normal use (not caused by misuse or improper handling), you may return it within 1 months of receiving it.

Digital items follow separate rules (see Section 9).

2. Preparing Your Return

To ensure a smooth return process:

1. Return the item with its original packaging,
2. Include all parts, accessories, manuals, and labels,
3. Ensure any protective seals are still intact (if applicable).

If the item is missing packaging or components, Vendorre may refuse the return or require additional fees for collection or redelivery.

3. Wrong, Damaged, or Incomplete Orders

If you receive the incorrect item, a damaged product, or a product missing parts:

You may choose:

1. a replacement,
2. a refund using your original payment method, or
3. Vendorre credit to your account.

If replacement stock is not available, we will issue a refund or store credit instead.

Not considered “damaged on arrival”:

1. Damage caused after delivery,
2. Faults resulting from electrical surges or corrosion,
3. Products that operate correctly but are used for the wrong purpose.

4. Changed Your Mind?

If you simply don’t want the item anymore, you may return it within 15 days of delivery, provided:

1. it is unused,
2. in its original packaging,
3. and includes all accessories.

Shipping costs may apply for voluntary returns.

5. Defective Products

If the item becomes defective within 6 months, you may return it for assessment.

If the return is approved, you may select:

1. a repair,
2. a replacement,
3. a refund, or
4. Vendorre credit.

We cannot accept a defect return if:

1. the issue is caused by normal wear and tear,
2. the product was damaged due to negligence or misuse,
3. the product was altered or modified,
4. the fault is caused by environmental damage (i.e., corrosion, power surges),
5. the item works correctly but is being used incorrectly.

6. Warranty Coverage

Some products include an extended warranty provided by the seller or manufacturer.

For extended warranties handled by suppliers:

1. Log the issue with Vendorre.
2. We’ll arrange a free return to the supplier.
3. The supplier will assess and may charge evaluation fees.
4. If repairs/replacement take longer than 21 days, Vendorre may issue a refund or credit.

Manufacturer Warranties

If your item has a manufacturer warranty, we will supply their contact details.

You must then work directly with the manufacturer for warranty claims.

7. Bundle Purchases

Vendorre Bundle Deals (created by Vendorre or the seller)

You may return the entire bundle or individual items. Refunds/credits are based on the price paid for each item after discounts.

Pre-Packaged Bundles (created by suppliers)

You must return all items contained in the bundle.

Partial bundle returns may be refused.

8. Digital Products

Digital goods (e.g., downloads, codes, courses, software keys) can’t be returned only if defective. Software keys, codes)

Defects must be reported within 15 days , such as:

1. invalid codes,
2. incomplete downloads,
3. missing content.

Approved digital returns may be refunded or replaced.

9. Devices That Store Data

If returning a device that stores personal data, you must:

1. provide unlock codes or passwords for evaluation,
2. understand that a factory reset may be necessary (which erases your data).

Without access, Vendorre may reject the return.

10. Returning the Wrong Item

Only return the correct item.

If the wrong item is sent to us, it may be disposed of, and Vendorre cannot guarantee recovery or reimbursement.

11. If a Return Is Rejected

If your return does not meet policy requirements:

1. We will send the item back to you.
2. If delivery is unsuccessful for 15 days, the item may be considered abandoned and disposed of.

12. Return Methods

When submitting a return request, you may choose:

1. Courier collection, or
2. Drop-off at an approved Vendorre return point (when available).

Large or restricted items must be collected by a Vendorre courier.

13. Non-Returnable Items

Certain items cannot be returned, unless received damaged, defective, or incorrect:

1. Intimate garments, swimwear, underwear
2. Consumables (food, beverages, perishables)
3. Personalized or custom-made products
4. Opened digital products, codes, software
5. Opened books, magazines, and printed media
6. Worn or unsealed jewelry (hygiene reasons)

If unsure, contact Vendorre Support before submitting a return.

14. Exchanges

Size or color issues?

You may exchange:

1. clothing,
2. sportswear,
3. shoes

for a different size or color, if available.

15. Refunds & Store Credit

Refund Options

When submitting a return, you may request:

1. Vendorre account credit,
2. a refund via the original payment method, or
3. a replacement item.

Processing Times

1. Refunds typically reflect within 3–5 business days, depending on payment provider.
2. If original payment method is unavailable, you may be asked for verified bank details, which may extend processing time.

Donations

Charity contributions made at checkout are not refundable.

16. Voucher & Coupon Orders

If you paid with a voucher:

The voucher value is issued as non-refundable Vendorre credit.

If you paid with a coupon:

A new coupon with the same value is issued (terms may differ).

Need Assistance?

If you're unsure whether your item qualifies for a return, our support team is ready to help.

Contact us anytime and we’ll guide you through the process.