Vendorre is officially launching on April 1st, 2026.Get ready to buy, sell, and grow with us. Vendorre ouvre officiellement le 1er avril 2026. Préparez-vous à acheter, vendre et grandir avec nous. X
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Shipping Policy

Welcome to Vendorre. To ensure a smooth and transparent shopping experience, this Shipping Policy explains how orders are processed, shipped, and delivered by Vendorre vendors around the world. Shipping methods vary depending on the seller’s location and the destination of your order.

Vendorre works with trusted global and local carriers to guarantee safe, reliable, and timely delivery of your products.

1. Shipping Within the United States (Vendorre USA)

For all orders shipped within the United States, Vendorre vendors and fulfillment partners use:

  1. USPS
  2. DHL
  3. FedEx

Shipping costs, delivery times, and available services depend on the official pricing and policies of these carriers. Customers will receive:

  1. Estimated delivery times during checkout
  2. Real-time shipping rates
  3. A valid tracking number once the order is shipped

2. International Vendors Shipping Worldwide

Vendors located outside the United States must ship international orders exclusively through:

  1. FedEx
  2. DHL

Shipping fees are calculated automatically at checkout based on:

  1. The vendor’s country
  2. Package weight and dimensions
  3. The customer’s destination
  4. Official DHL or FedEx rate tables

Customers will always receive a valid tracking number to monitor the delivery progress.

3. Delivery Within African Countries

For orders being delivered within African countries, vendors must use trusted local delivery services, such as:

  1. Independent local couriers
  2. Motorbike delivery services
  3. National postal services
  4. Local logistics companies

Each vendor is responsible for:

  1. Setting local delivery fees
  2. Selecting reliable couriers
  3. Providing clear delivery time estimates

Delivery timelines vary by country, region, and local courier capacity.

4. Processing Time

Processing time refers to how long vendors take to prepare your order before shipment.

  1. Standard processing time: 1–5 business days, depending on product type and vendor location
  2. Sellers will notify you if additional time is needed (e.g., handmade items, custom orders, or pre-orders)

Processing time is separate from shipping time.

5. Shipping Confirmation & Tracking

Once your order is shipped:

  1. You will receive a shipping confirmation email or app notification
  2. The notification will include your tracking number, carrier name, and a direct tracking link

Tracking information may take up to 24–48 hours to update, depending on the carrier.

6. Customs, Duties & Taxes

For international shipments:

  1. Any customs fees, import duties, VAT, or taxes imposed by the destination country are the responsibility of the customer
  2. Vendorre does not control these charges and cannot predict the cost
  3. Customs processing may extend delivery timelines

Customers are advised to check their local customs regulations before placing an order.

7. Delays or Extended Delivery Times

Delivery times shown at checkout are carrier estimates and may vary due to:

  1. Weather conditions
  2. Customs delays
  3. High shipping volumes
  4. Remote delivery locations
  5. Carrier operational issues

Vendorre is not responsible for delays caused by third-party carriers, but our support team is always available to assist.

8. Lost, Damaged, or Stolen Packages

We take package safety seriously.

Lost Packages

If a tracking status shows "delivered" but you did not receive the package:

  1. Check with neighbors or local couriers
  2. Contact the carrier directly
  3. Notify the vendor and Vendorre support

Damaged Packages

If your package arrives damaged:

  1. Take clear photos of the item and packaging
  2. Contact the vendor within 48 hours
  3. A replacement or refund may be issued depending on the vendor’s policy

Stolen Packages

Vendorre is not responsible for packages stolen after confirmed delivery.

However, we will assist in filing claims with USPS, DHL, FedEx, or local couriers.

9. Contact Information for Shipping Issues

For any shipping-related questions or concerns, customers may contact:

  1. Vendorre Support: support@vendorre.com
  2. The vendor directly through the Vendorre messaging system
  3. The shipping carrier using the tracking number provided

Vendorre’s team is here to ensure your order arrives safely and on time.

Final Note

Vendorre is committed to providing a reliable and transparent shipping experience for every customer, regardless of location. We work closely with international and local carriers to ensure your products are delivered efficiently and securely.