Vendorre uses a secure escrow system to protect both buyers and sellers throughout every transaction.

How it works

• The buyer makes a payment, and the funds are securely held by Vendorre
• The seller ships the product
• The buyer receives and confirms the item
• The funds are then released to the seller

Why it matters

• Buyers are protected because payment is only released after delivery is confirmed
• Sellers are protected because once the product is delivered, payment is guaranteed
• Vendorre manages disputes to ensure fair and balanced outcomes

Safe. Transparent. Trusted.

Vendorre provides flexible and reliable shipping options to serve customers both locally and globally. Sellers can use local delivery services or trusted international carriers such as FedEx, DHL, and USPS.

Shipping Options

• Local delivery (same city, region, or nationwide)
• International shipping via FedEx, DHL, USPS
• Standard and express delivery options depending on location

Estimated Delivery Times

Local Delivery (Within the Same Country)

Delivery Type | Estimated Time
Same city | 1–2 days
Same region / province | 2–4 days
Nationwide delivery | 3–7 days

Shipping Within Europe (Domestic & Intra-EU)

Delivery Type | Estimated Time
Same country (domestic) | 1–3 days
Neighboring EU country | 2–5 days
Cross-Europe delivery | 3–7 days

Shipping Within the United States (Domestic)

Delivery Type | Estimated Time
Same state | 1–3 days
Neighboring states | 2–5 days
Nationwide delivery | 3–7 days

Shipments from Africa to Europe

Origin (Africa) | Standard Shipping | Express Shipping
West Africa (Nigeria, Ghana, Senegal, Côte d’Ivoire) | 7–14 days | 3–6 days
Central Africa (Cameroon, Gabon, Congo) | 10–18 days | 4–7 days
East Africa (Kenya, Tanzania, Ethiopia) | 7–14 days | 3–6 days
North Africa (Morocco, Tunisia, Egypt) | 4–8 days | 2–4 days
Southern Africa (South Africa) | 7–12 days | 3–5 days

Shipments from Africa to the United States

Origin (Africa) | Standard Shipping | Express Shipping
West Africa | 10–20 days | 4–7 days
Central Africa | 12–22 days | 5–8 days
East Africa | 10–18 days | 4–7 days
North Africa | 8–15 days | 3–6 days
Southern Africa | 9–16 days | 4–6 days

Important Information

Delivery times are estimates and may vary depending on seller handling time, carrier, customs clearance, destination country, public holidays, and weather conditions.

International shipments may experience additional customs delays of 2 to 5 business days.

Vendorre ensures that every order is handled with care, giving customers reliable delivery options whether they are buying locally or across borders.

Our marketplace supports the payment options below depending on your order, seller, and region. Not all payment methods are available for every purchase.

Online Payments

• PayPal
• Stripe — Visa, Mastercard, Maestro, American Express, Discover

Mobile Wallets

• Orange Money, MTN MoMo, M-Pesa, Safaricom, Mixx by Yas, Airtel Money, Celtiis, AT Money, Moov Africa, Halopesa, Telecom, Vodacom, Zamtel Mobile Money, Moov, TNM, Wave

Other Methods

• Payment on delivery (where available)
• Bank transfer

The payment methods displayed at checkout are the ones available for your specific order. Your card or wallet statement may show the name of the platform or payment processor.

Returns, exchanges, and warranties on Vendorre are defined by each seller’s policy and the product listing, unless mandatory consumer protection laws apply.

Before making a purchase, customers should carefully review:

• The product page
• Shipping terms
• Seller information and policies

Returns and Exchanges

Returns are generally accepted within 10 days, provided that:

• The item is intact and unused
• The original packaging is preserved
• The delivery note or receipt is included

Specific return and exchange conditions may vary by seller and product.

Order Changes, Cancellations, and Refunds

For any request related to:

• Order changes
• Cancellations
• Refunds

Customers must contact the seller first through the Vendorre platform.

If no agreement is reached, customers can use the Vendorre help center or dispute resolution process, where the platform will review the case and ensure a fair outcome.

Warranties

Warranties, when available, are provided by the seller or manufacturer and are detailed on the product listing. Coverage and duration may vary depending on the item.

Policy Enforcement

Vendorre maintains a safe and trusted marketplace.

Any cases of:

• Abuse or fraud
• Counterfeit products
• Violations of marketplace policies

can be reported to Vendorre support. The platform may take actions such as limiting accounts or removing listings that do not comply with rules or applicable laws.

Vendorre is committed to protecting both buyers and sellers by ensuring transparent policies and fair resolution processes.